Product Returns/RMA

Position Statement: The Carlon Meter Company, Inc. (hereinafter, the company) strives to work cooperatively with each and every customer. We greatly value the business and relationships of all customers. We understand that from time to time a customer may find it necessary to return Carlon products to the company. To ensure equitable handling of all product return requests, the company has adopted the following policy that shall be uniformly to all customers, without discrimination.

Scope: Only new and unused catalogued Carlon products may be returned to the company for return consideration. Upon inspection by Carlon personnel, any product deemed as having been used to any degree will not be considered for any return consideration.

Return Credit Schedule: Upon inspection by Carlon personnel, any product deemed to be completely new, unused, catalogued, and inventoried as a stock item will be, at the customer’s request, considered for a return credit applicable to future purchases only. The following is the product return credit schedule that will apply in most cases:

(1) Product Aging Category
Customer Credit
0 – 90 days
91 – 365 days
1 year or older

(1) from the date of Carlon invoice to the customer for the specific product in question.

Decisions: All decisions of the company are final.  The disposition of all product return requests will be communicated to the customer via written correspondence within 30 days of receipt of the product in question.

Credit Procedure: The company will credit all approved product returns via a credit memo against future orders until the full credit value has been attained. The credit value must be used within 12 months from the date of the credit memo.

Return Procedure: Customer/Representative/Distributor is to call Carlon to obtain a Returned Material Authorization (RMA) number prior to returning any product to Carlon. The RMA number should be shown on the outside of any and all shipping containers as well as on the accompanying packing slip. Failure to obtain and provide an RMA number will result in significant processing delays for both repair/diagnosis of product and the issuing of any subsequent credit.